What is your return and exchange policy?
All regular priced items are eligible for a 30 day refund period. All sale/discounted/promotional items are final sale. Items must be returned in original packaging, and unused in order to quality for refund. Please note that your original shipping charges are not refunded and all return shipping costs must be covered by you. All return shipping must include a tracking number.
All order ship within 24-48hrs to avoid any delays. You may cancel your order prior to it being shipped. If you have received a shipping notification, the items must then be returned to us unopened/unused in order to be eligible for refund/cancellation.
All sale and discounted items are considered final sale and are not eligible for refund or exchange.
How do I submit a return or exchange?
Please email email@example.com.
When will I receive my refund?
Refund processing is 3-5 business days. Please note that your banking institution may require additional days to process the refund.
What happens if I entered the wrong shipping address?
If your order has not yet been shipped, please contact us immediately at firstname.lastname@example.org. All orders placed with an incorrect or invalid shipping address will be subjected to applicable return-to-sender fees.
What happens if I receive the wrong product?
Please contact Lithe Lashes at email@example.com with your order number, as well as any information/details regarding the incorrect items you have received.
Lost or damaged packages
If your package is lost or damaged, please contact us at firstname.lastname@example.org